A chatbot trained on your own documents — SOPs, price lists, manuals, past quotes — that answers with a citation to the source file, and hands over to a person when it should.
- Singapore-based team
- 10+ years in the field
- 100+ clients supported
Sound familiar?
Problems we get called in to fix
The same questions, asked forever
Your most experienced staff spend hours a week answering things that are written down somewhere. An assistant that has read the documents takes most of that load.
Enquiries arrive after hours and go cold
A website enquiry at 9pm that gets a reply at 10am the next day has often already gone to whoever answered first.
Generic chatbots make things up
A bot with no grounding in your material invents plausible answers. Ours answers from your documents and cites the file, so anyone can check it — and says it does not know when it does not.
Nobody wants company documents in a public tool
Uploading your price list and contracts to a consumer chatbot is not a plan. We host the knowledge base so your material stays under your control.
A general chatbot knows the internet and nothing about your business. We build one that reads your SOPs, price lists, manuals and past quotes, so the answer it gives is yours and it can point at the document it came from. Internally it saves your senior staff from answering the same question weekly. Externally it handles the after-hours enquiries on your website, WhatsApp or 3CX live chat, and hands over to a person when it should.
What you get
- Trained on your own documents, with citations back to the source file
- Hosted so your documents stay in your tenant, not in someone's training set
- Website, WhatsApp and 3CX live chat channels from one knowledge base
- Clean handover to a human, with a transcript, when the question needs one
How it works
From first call to fully managed
- 1
Free assessment
A free scoping session: what questions you want it to answer, which documents hold those answers, and where it should live — internal, website, WhatsApp or 3CX live chat.
- 2
Proposal and scope
You get a written scope with what is covered, what is not, response times and the monthly commitment. No lock-in tricks buried in clause 14.
- 3
Rollout
We prepare and index your documents, build and tune the assistant against a test set of real questions from your team, run it with a small group, then publish it to the channels you chose with handover rules to a named person.
- 4
Ongoing management
Monthly reporting, quarterly review with your management team, and one named engineer who already knows your setup when you call.
Built for
- Businesses with substantial internal documentation nobody can find
- Sales and support teams fielding the same product questions daily
- Companies getting steady website or WhatsApp enquiries out of hours
- Firms already running 3CX live chat who want the first reply automated
What you can check for yourself
4
Apps we built and still run
Live on the public internet, not mockups
10+ years
Supporting Singapore SMEs
Same team since 2014
Under 30 min
First response target
Written into every support agreement
Singapore
Where our engineers sit
No offshore first line
FAQ
AI Chatbot & Knowledge Assistant — common questions
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